Shipping & Delivery Policy

EuroParts Direct | Genuine Porsche, Audi & Volkswagen Parts

At EuroParts Direct, we understand that receiving the right parts on time is essential, whether you're maintaining your personal vehicle, completing a professional repair, or managing a busy automotive service facility.

We are committed to providing reliable shipping, efficient order processing, and clear communication throughout the fulfillment process.

Please review our shipping policies below.

1. Order Processing & Fulfillment

In-Stock Merchandise

Orders containing in-stock merchandise are typically processed and shipped within 24 hours on business days, subject to payment verification, order confirmation, and carrier availability.

Orders received after our daily processing cutoff may be processed the following business day.

Weekend & Holiday Orders

Orders placed on weekends or recognized business holidays will be processed on the next business day.

Business days are Monday through Friday, excluding observed holidays.

Shipping and delivery estimates begin after an order has been processed and released to the shipping carrier.

2. Manufacturer-Ordered Parts

EuroParts Direct specializes in genuine OEM Porsche, Audi, and Volkswagen parts. While many items are available for immediate shipment, certain components must be sourced directly from the manufacturer or an authorized distribution facility.

Estimated Manufacturer Fulfillment Times

• Standard Manufacturer Orders: Parts typically arrive at our facility within 2–3 business days.

• Extended Manufacturer Orders: Certain components may require approximately 5–6 business days to arrive.

• Specialty or Limited-Availability Parts: Delivery estimates may vary depending on manufacturer inventory and distribution availability.

Most orders are prepared for shipment within approximately 2–3 business days, depending on parts availability.

Once manufacturer-ordered merchandise arrives at our facility, we make every effort to process and ship it promptly.

Manufacturer fulfillment estimates are not guaranteed. If an order cannot be fulfilled within the applicable shipping timeframe, we will communicate available options in accordance with applicable law.

3. Domestic Shipping & Delivery

EuroParts Direct currently ships within the United States only.

Standard Ground Shipping

Ground shipments typically arrive within 2–7 business days after carrier pickup, depending on the destination, service availability, and shipping conditions.

Delivery estimates may be affected by:

• Shipping destination and distance.

• Carrier operating schedules.

• Weather conditions and transportation disruptions.

• Package dimensions and weight.

• Holidays and periods of increased shipping volume.

Ground delivery estimates are provided for planning purposes and are not guaranteed delivery dates.

4. Expedited & Overnight Shipping

Expedited and overnight shipping options may be available for an additional charge.

Availability and pricing depend on the merchandise, shipping destination, carrier service, and order processing status.

Important Expedited Shipping Conditions

• Expedited shipping applies to carrier transit time after the order has shipped.

• Overnight shipping does not guarantee same-day order processing.

• Parts that must be ordered from the manufacturer remain subject to manufacturer fulfillment timelines.

• Orders requiring expedited service must be confirmed before shipment.

• Expedited shipping charges will be disclosed before the customer approves the service.

Customers requiring urgent delivery are encouraged to contact EuroParts Direct before placing their order to confirm availability and shipping options.

5. Oversized, Heavy & Freight Shipments

Certain Porsche, Audi, and Volkswagen components require specialized shipping arrangements due to their size, weight, shape, or handling requirements.

These items may include bumpers, body panels, hoods, wheels, exhaust components, and other large automotive parts.

Oversized Shipping Requirements

• Additional shipping and handling charges may apply.

• Oversized items may require freight or specialized transportation.

• Customers will be contacted for approval of any additional shipping charges not included in the original order total.

• Merchandise will not be shipped with unapproved additional charges.

• Freight deliveries may require a scheduled delivery appointment or recipient signature.

Transit times for oversized and freight shipments vary and cannot be guaranteed.

Customers should inspect freight shipments upon delivery and promptly report visible damage.

6. Shipping Carriers

EuroParts Direct works with established shipping and freight carriers to provide dependable delivery service.

We reserve the right to select or substitute shipping carriers when appropriate to improve service, accommodate shipment requirements, or reduce shipping costs.

Carrier substitutions will not result in additional charges to the customer without prior approval.

7. Backordered & Discontinued Parts

Although we make every effort to maintain accurate product availability, manufacturer inventory levels may change without notice.

Backordered Parts

If an ordered part becomes temporarily unavailable, our team will make reasonable efforts to determine an updated availability estimate.

Customers will be notified when a material delay affects the expected shipment timeframe and will be provided applicable options, including cancellation and a refund.

Discontinued Parts

If a manufacturer has discontinued a part, EuroParts Direct may attempt to identify an available manufacturer-approved replacement or superseded part number.

Any substitution requiring customer approval will be confirmed before shipment.

If the ordered merchandise cannot be supplied and the customer does not accept an available alternative, the affected item will be canceled and refunded.

8. Partial Shipments

EuroParts Direct generally makes every effort to ship orders complete to minimize shipping costs and simplify delivery.

When an order contains both in-stock and manufacturer-ordered items, shipment may be held until all merchandise is available, subject to the communicated fulfillment timeframe.

Partial shipments may be arranged when appropriate and approved by the customer.

Any additional shipping charges associated with customer-requested partial shipments will be disclosed before processing.

9. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify all shipping details before submitting an order.

Incorrect or incomplete addresses may result in delivery delays, carrier correction fees, or returned shipments.

Additional shipping charges resulting from customer-provided address errors may be assessed when permitted by law and disclosed before additional services are performed.

If an address correction is needed, please contact EuroParts Direct as soon as possible. Changes cannot be guaranteed after carrier pickup.

10. Lost, Damaged & Incorrect Shipments

Your satisfaction and the safe delivery of your merchandise are important to us.

Damaged Merchandise

If your order arrives with visible damage:

• Inspect the package and merchandise as soon as reasonably possible.

• Retain the original packaging and shipping materials.

• Photograph the damaged merchandise and packaging when possible.

• Contact EuroParts Direct promptly with your order number and details of the damage.

For freight deliveries, note visible damage on the delivery receipt whenever possible.

Lost or Missing Shipments

If carrier tracking indicates a delivery problem or your package has not arrived within the expected timeframe, please contact our customer support team.

EuroParts Direct will assist in reviewing shipment information and coordinating an investigation with the carrier when appropriate.

Incorrect Merchandise

If you receive an item that differs from your confirmed order, please contact us before installation or use.

Verified fulfillment errors attributable to EuroParts Direct will be addressed through an appropriate replacement, refund, or other legally required remedy without additional standard return shipping charges.

Nothing in this section limits applicable consumer rights or remedies.

11. Shipping Restrictions

To maintain efficient and reliable order fulfillment, the following restrictions apply:

• Domestic Shipping Only: EuroParts Direct does not offer international shipping.

• No Cash on Delivery: Cash on Delivery (COD) orders are not accepted.

• Shipping Limitations: Certain hazardous, restricted, or oversized automotive components may be subject to carrier restrictions or special shipping requirements.

• Address Restrictions: Some merchandise may not qualify for delivery to P.O. boxes, APO/FPO addresses, or locations outside standard carrier service areas.

Customers will be contacted when a shipping restriction prevents fulfillment of an order.

12. Shipping Delays & Customer Communication

All stated processing and transit times are estimates unless an express shipping commitment is provided.

EuroParts Direct will make reasonable efforts to fulfill orders within the communicated timeframe.

If we are unable to ship an order within the originally stated or otherwise legally applicable timeframe, we will provide notice and offer the customer the options required by applicable law, including consent to a revised shipment date or cancellation with a refund.

EuroParts Direct is not responsible for delays outside its reasonable control, but this provision does not eliminate any applicable refund, cancellation, or consumer protection rights.

13. Contact EuroParts Direct

For questions regarding order processing, shipping availability, expedited delivery, freight charges, or shipment tracking, please contact the EuroParts Direct Customer Support Team through the contact information provided on our website.

Please have your order number and relevant part numbers available so our team can assist you efficiently.

EuroParts Direct — Genuine Parts. European Performance. Delivered.

This policy is subject to applicable federal and state consumer protection laws. EuroParts Direct reserves the right to update shipping policies prospectively. Changes will not retroactively reduce rights applicable to completed purchases.